Conflict Resolution / Mediation
Our Conflict Resolution / Mediation services are delivered by a trained and National Accredited Mediator. They are designed to assist people open up a healthy dialogue about their areas of concern and come to mutually agreeable solutions. This service is confidential and is provided by a neutral and impartial Mediator who will facilitate the discussions and draw up a confidential agreement for participants to sign. This service can be provided for independent participants or with their legal advisors present. In order for these services to be most effective, it is important that all parties are there voluntarily, in good faith, with a positive expectation that the matter will be able to be resolved.
Conflict Resolution / Mediation services can be provided face to face in one of our offices, or via video-link if participants prefer. Video link allows issues arising between people residing in different states to be resolved quickly without the need for travel. This can also be a good option where people feel uncomfortable being in the same room due to the nature of the disagreement.
Our Mediator specialises in disagreements within the workplace and resolution of barriers around return to work after an injury, however can also provide private mediation for issues related to personal or family disagreements.
The service includes:
- An initial confidential meeting with each party (either conducted in person or via video-link) to gather information about the nature of the disagreement and ensure that this service is appropriate for the situation.
- A structured discussion, facilitated by a trained mediator. This may be completed in one session, or multiple sessions may be needed. When completed in one session, this includes at least one break where the mediator checks in with each party individually to ensure they are happy with the progress and comfortable to continue.
- Recording the agreement made on the day and having this agreement signed by both parties. This agreement is not legally binding, however can be easily converted by lawyers into a legally binding document if required.
Where our mediation or conflict resolution services are referred by a third party (for example, a workplace requests mediation for two staff members) a brief report will be provided to the referring party, however this report will not divulge the confidential details discussed during the sessions, it will outline when sessions were attended, whether an agreement was made and any resulting recommendations.
If you would like further information about our mediation / conflict resolution services, please contact us on (08) 9293 6783 and one of our friendly Admin staff will have our Mediator give you a call to discuss in more detail.